Kimberly J Bwl

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Verified Reviewer
| map-marker Cockeysville, Maryland

Complaint

Would like to see if I could request a refund for my stay. My Husband and I stayed at the Ramada Limited in Cockeysville Md while attending an Antique Arms show the weekend of March 15-17 ****.

The rooms were not only not cleaned from the last people who stayed but we found *** roaches in our room. A mouse which got into our stuff. The room made a thumping noise all night smoke alarm went off in middle of night needing new batteries. Hotel staff was still cleaning rooms at 5 pm and not given us fresh towels as of yet asked us to please keep curtains closed and not to check out when we leave but to leave key in room.

Safe didnt work and refrigerator froze everything and was turned as low as possible. I would like to ask for a refund for such bad service.

my other Family members asked to switch rooms because they had so many cockroaches in their room but stated it was just as bad no other hotels were available to move locations or we would have. Desk was informed of such cleanliness and did nothing to comp us.

View full review
Loss:
$150
Pros:
  • Location
Cons:
  • Filthy
  • Bugs and mice

Preferred solution: Full refund

User's recommendation: Do not stay here

Anonymous

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Verified Buyer
| map-marker Lawrence, Kansas

Faults advertisement

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There jumping is closed. The hot tub is not hot, broken. No one cleaned our room, we had to ask for towels. When I said something, he said I had to request maid service. Not according to add. Says daily . Ice machine on second floor out of service till further notice. Breakfast in a brown paper bag, not my ideal of breakfast. Second day they said sorry were all out of breakfast in a bag.
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User's recommendation: Don’t stay at this hotel. Ever

Joshua F Bld

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Verified Reviewer
| map-marker Maggie Valley, North Carolina

Freezing pool and none working hot tub

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Ramada by Wyndham - Freezing pool and none working hot tub
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Ramada by Wyndham - Freezing pool and none working hot tub - Image 4

Booked a room online for Ramada by Wyndham In Maggie Valley NC to pay for it when we got to the hotel for our honeymoon. They had pictures of an indoor pool and hot tub on their website.

We got there and the front desk lady took my debit card and ran it for 3 nights 19-22nd of November 2023 which was $280.20. My wife went in after the lady gave us the room key card to check out the pool/hot tub area and the hot tub was empty and she felt the indoor pool with her hand and it was like ice water. We informed the front desk lady and she said the hot tub hasnt worked in a long time. There was no signs up stating that and wasnt on their site and wasnt informed before they checked us in and took our money about the freezing pool or none working hot tub.

She also said the pools temperature depends on the weather outside which I never heard of with an in closed indoor pool that is in the same room with a hot tub. If you jumped in the pool your body would go into shock. We asked for a full refund and explained that we are here on our honeymoon and she said she couldnt do so and we would have to talk to the general manager Paul Patel. She said he wouldnt be in until the next day the 20th after 11am.

My wife called Orbitz on the 19th and they called the front desk to talk with them about a full refund and she told them they could give us two days back but not one which would be for the 19th. Orbitz canceled our reservation and requested a full refund to us from the hotel. She said 3-5 days would get money back for two days but not for the 19th and still havent received it as of today. We put in a formal complaint also to Ramada on the 19th about the hot tub and pool.

We didnt even take our luggage off their cart and gave them the key card back. We had to go find another hotel which was hard since we were not familiar with the area. We went back there the 20th after 11am and the general manager was not there as we was told he would be. The guy at the desk call him on his personal cell on speaker and we talked to Mr Patel he said if I can send him a screen shot via email that a site said hot tub and pool that he would talk to the account manager for a full refund.

He said the hot tub hasnt worked since Covid started. My wife pulled it up and the man at the desk took a picture and sent it via text from his phone and my wife did via email also. He never elaborated on the freezing pool temperature. He said he would send a email or call which as of now hasnt.

He also asked us did we put a complaint in and we said yes. He said he knows we did because he was looking at it and he was going to respond to the complaint right then and we would get a email about it. Ramada said he hasnt responded to the complaint yet. Still havent gotten a email or phone call about anything.

My wife has tried and tried to get ahold of Mr Patel and has left several messages with the front desk people and another email. No response at all from anyone. The front desk lady said she would call this past Monday after she talks to Mr Patel over the weekend which that phone call took place on the 24th and no one has contacted us. My wife called yesterday and the front desk man said he would call Mr Patel right after they get off the phone and he will call back.still no callthey just keep giving us the run around.

Such an inconvenience, it interrupted our plans and a big headache all around especially since it was our honeymoon.

Called again yesterday and the same lady said she will talk to the manager and call us back today. I doubt it since they are very poor at communicating.

View full review
Loss:
$280
Pros:
  • Location
Cons:
  • This company is ran by shysters

Preferred solution: Full refund

User's recommendation: Do not stay at Ramada by Wyndham in Maggie valley North Carolina!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Smoaks, South Carolina

No response

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Ramada by Wyndham - No response
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We recently stayed at Ramada Inn in Maggie Valley NC. I have reported this, but it seems really strange that you have no record of my overnight visit. I have my receipt and I would like to have someone check into this matter. The heater was faulty and it was 12 degrees outside. The smoke detectors were hanging open from the walls and the shower curtain had mildew all over the bottom. The staff repeatedly would not move us to another room. It was a miserable situation. Very disappointed in Ramada inn. erence # 0698**** [ ref:!00D1I0kzc3.!5004u030s0rc:ref ]
View full review

User's recommendation: Do not stay at Maggie Valley Ramada inn

Machael Xew

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Verified Reviewer
| map-marker Oakland, California

Unauthorized charges on my accountware

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Ramada by Wyndham - Unauthorized charges on my accountware

I stayed a total of 8 nights, paid 3 separate deposits and never received any of my deposits back even tho I left the room in better condition than when I came into it. Fridge was dirty, floors filthy, ottoman full of garbage and debris and under the couch was full of gross debris as well.

Someone else's hair was also left in the shower. Disgusting!! My room didn't even include an iron or ice bucket. Manager Ryan was excellent, the owners however were terrible.

Very rude and not only kept my deposits but also charged me $70.20 for something that they still have failed to tell me what for. I will never stay there ever again.

View full review

User's recommendation: Beware if you ever meet the owners, take your money elsewhere!!

Resolved
Karl F Vwd

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Verified Reviewer

Resolved: Refund problem.

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Ramada by Wyndham - Refund problem.
Ramada by Wyndham - Refund problem. - Image 2
Updated by user Dec 31, 2023

Company fixed the issue and I have been provided with apology.

Original review Dec 01, 2023
I accidentally made reservation via Expedia, as soon as I noticed I cancelled through EXPEDIA. I still got charged for a room I can't use, now or ever. I contacted Expedia, they said contact Ramada, I contacted Ramada 2 times, they say have Expedia call Ramada by Wyndham Spokane Airport to get the refund. Be very careful before making a reservation at this or and Wyndham hotels.
View full review
Loss:
$401

Preferred solution: Full refund

User's recommendation: I accidentally made reservation via Expedia, as soon as I noticed I cancelled through EXPEDIA. I still got charged for a room I can't use, now or ever. I contacted Expedia, they said contact Ramada, I contacted Ramada 2 times, they say have Expedia call Ramada by Wyndham Spokane Airport to get the refund. Be very carful before making a reservation at this or and Wyndham hotels.

David N Mlz

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Verified Buyer
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Verified Reviewer
| map-marker Sydney, New South Wales

Nasty hotel and no answer to get money back.

Ramada by Wyndham - Nasty hotel and no answer to get money back.
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Ramada by Wyndham - Nasty hotel and no answer to get money back. - Image 5
I still havent gotten my money back or my two deposits of 50 dollars a piece. This was the Nastiest hotel Ive ever been in. Ad the parent company yall should shut them down and make them clean update and SPRAY.
View full review
Loss:
$383
Pros:
  • Most are great
Cons:
  • Ramada in by the airport in okc is awful

Preferred solution: Full refund

User's recommendation: Never stay there.

Ashley N Xrq

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Verified Buyer
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Verified Reviewer
| map-marker Anchorage, Alaska

Complaint and refund. If I could give it a negative star I would!!

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Ramada by Wyndham - Complaint and refund. If I could give it a negative star I would!!
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* Paid for a king bed but didn't sleep on one. * place was filthy * so called "security" came in my room demanding to see my friends face even though she was naked in the shower!! Made her open the door! *Laziest bunch of employees ALWAYS sitting down on the couches * Employees discussing other employees who have been stealing from the hotel and guests! * They charged me for 4 separate deposits while there and claimed I only paid 2! * Not only did they steal the other 2 deposits after I left they tried to charge my card AGAIN for 218 something even though I paid through Priceline!!
View full review
Loss:
$300

Preferred solution: The money that they stole! An apology ! And I believe the guy who did that to my friend should not only be fired but a police report done as well. Same thing for the people who stole my money!

User's recommendation: NEVER EVER GO HERE!!!!!!

1 comment
Guest

Indians, obviously. What you experienced is their "culture" and way of life: filth, thievery, and lying. Says a lot about the franchisers, doesn't it?

Dharmishtha K

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Verified Reviewer
| map-marker Kalaki Tbilisi, Kalaki Tbilisi

About hotel management

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Ramada by Wyndham - About hotel management
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Hotel management is very bad hotel staff and management Lock was not working properly when we had complained two times but no response got When it not locked we told them and they asked about penalty like 300Lari for that and said it was damaged by wind force and said you have to pay penalty it is ridiculous we want justice
View full review

User's recommendation: Not recommended

Sophie B Ehn

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Verified Reviewer
| map-marker Lewiston, Maine

Horrific, unsanitary hotel conditions at Lewiston Ramada

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Ramada by Wyndham - Horrific, unsanitary hotel conditions at Lewiston Ramada
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Im a female who was traveling alone who just opened her own business who was hoping to find an affordable hotel with decent reviews online. Wyndham hotels have always had impeccable service so I thought the Ramada in Lewiston was a safe bet for September 22nd-24th.

I used Expedia because I had travel points and I checked in right before midnight.

I got to my hotel, checked in, and went to my room. As I was walking to my room I watched a mom and her daughter look disgruntled and leave. The entire hotel reeked of cigarettes which I shook off because I thought it was just somewhere to sleep its fine. When I got to my room, I immediately went into the bathroom.

The toilet was covered in mold and dirty, the toilet seat was broken off, there was still trash on the ground from what Im pretty sure was the previous person who stayed there, and there were gnats flying everywhere. The shower was covered in mold as well. I called my mom to tell her what was going on and she looked up the reviews and theres heinous stuff on there about cockroaches, bedbugs, etc. she immediately told me to leave.

I contacted my Expedia agent hoping to possibly get a refund, but I needed to get out asap. I took photos of all these issues to show the front desk. As I grabbed my belongings, a man outside was leading the front desk clerk to his room. I headed downstairs to wait and this man, by the name of Luke, came back down to tell me he had cockroaches in his room.

I checked out and went to the Hilton in Augusta instead. Ive never had a worse experience at a hotel or worse service.

I just want a refund because I spent over $300 for two nights there, multiple people left as I was leaving, and Expedia is only offering me $47 worth of points. Is there any way you can help me?

View full review
Loss:
$300
Cons:
  • Mold
  • Bedbugs
  • Trash

Preferred solution: Full refund

User's recommendation: Don’t stay at a Ramada. Make sure you read every review. These places are individually owned and they will not refund you even if their hotels are unsanitary, have cockroaches, bedbugs, etc.

Featured
Rose M Jvs

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Verified Reviewer
| map-marker Sydney, New South Wales

I was charged a cleaning fee for smoking marijuana in the room when I clearly did not.

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Ramada by Wyndham - I was charged a cleaning fee for smoking marijuana in the room when I clearly...
Updated by user Oct 26, 2023

Tried to contact Ramada Wyndham in my calls, go on, answered or redirected to somewhere where I’m able to talk to nobody

Original review Oct 11, 2023
I booked a stay with my husband because we were having plumbing work done on our house. All I wanted was a bath. Ive tried to contact Ramada Wyndham since November of last year with no luck, and no reply. I was charged an extra clean up fee because they said I was smoking marijuana in my room. Needless to say, I never got my bath due to a faulty bathtub plug. Two rooms to faulty plugs no bath then charged for doing something that I did not do.
View full review
Loss:
$100
Cons:
  • Very poor customer service
  • Theft
  • Fraud

Preferred solution: Full refund

User's recommendation: Stay clear of Ramada Wyndham in Lindsay, Ontario Canada. Management is rude. Housekeeping are liars and this is not the first I’ve heard of anyone being charged for unnecessary things.

Chad S Plk

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Verified Reviewer
| map-marker Oceanside, California

Subject: Complaint and Request for Refund: Poor Service and Unjustified Deposit Retention at Ramada Hotel Oceanside, CA

Dear Ramada Hotel Management,

I am writing to express my extreme dissatisfaction with the service I received during my recent stay at the Ramada Hotel Oceanside, CA, located on Mission Road off the 5 freeway. The treatment I received from the owner and staff was unacceptable and left a sour taste in my mouth.

Upon arrival, I was made to wait for two hours to check in, only to be told that a $200 cash deposit was required, which I did not have on hand.

I was then directed to use the ATM in the lobby, which charged a fee of $3.00. This was already a frustrating experience, but things took a turn for the worse the next morning.

The room cleaner staff began knocking on my door, demanding that I leave, and when the owner was called down, she was extremely rude and accused me of damaging the room. Despite not causing any damage, she retained my $200 deposit and called the police to have me removed from the premises, claiming I was trespassing.

As a 48-year-old man, I have never experienced such appalling service at a hotel. I am requesting that my $200 deposit be returned to me immediately.

I hope that you will take my complaint seriously and take necessary actions to address the issues at this hotel.

Please contact me at 619-760-**** or socalrockstarr@(link unavailable) to arrange for the deposit refund.

I hope to hear from you soon and resolve this matter amicably.

Sincerely,

Mr. Chad Starr

View full review
Loss:
$300
Pros:
  • Close to the ocean
Cons:
  • Criminal
  • Mean
  • Thieves

Preferred solution: Full refund

User's recommendation: If you want to be bullied and ripped off, this is your hotel.

2 comments
Talbot Ses

No one was rude to you. You were told the check in and check out time in advance.

Expecting you to follow their rules is NOT the same as rude. You are NOT entitled to a refund.

If you cannot afford a hotel room sleep on the streets or a homeless shelter. When you refuse to leave after the check out time you are trespassing so they have every right to call the police on you.

Guest

Was it past checkout time? What time was it?

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Marcos P Jen

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Verified Reviewer
| map-marker Seoul, Seoul-Jikhalsi

The worst stay of my life

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Ramada by Wyndham - The worst stay of my life
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Updated by user Sep 19, 2023

Stayed in Ramada Seoul Nadaemun. Absolutely horrible!

The worst hotel room, the worst service.

Defective shower… and the list goes on.Tried to talk to a manager (Saturday evening) and the manager would be in just on Thursday. Nobody gave me a solution for all misery...

Original review Sep 11, 2023
I have no words to say how bad was my experience on your hotel!
I asked to speak to the manager on the day I arrived, which was Saturday and I was told the manager would be in just on Thursday, nearly a week later.
I said some of the many issues to the attendant, but he dont even know how to deal with a complaint.
He simply asked me what I would like him to do. I said nothing but he could offer even a chocolate as excuse but nothing.
On day 2 i complaint about how rude the lady (probably a breakfast supervisor was) and again nothing was said.
Again the second day, when I arrived back in the hotel: no toilet paper, no shower gel, dirty mirror and very dirty sink it is a bad joke!
I stayed in ramadas before, hence I choose the hotel!
But that was the last time in my life.
To support some points of what I said regarding the hotel, please see pictures below:
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Dirty rusty windows
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This corridor works as a green house!

The temperature is easily 45-48C
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But I went to other floors and it looks more like a hotel, not a council flat
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We need to built this barricade with towels as the water from shower will go everywhere in the bathroom
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These frames were supposed to be white so it is just for you to have an idea how dirty are the windows, that the picture cant show
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This is the garden of the roof garden more like a jungle
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Room
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After cleaning. We stayed with no toilet paper, no shower gel, dirty mirror and dirty sink
And all this after complaining 2 days in a row
View full review
Pros:
  • Location
Cons:
  • Everything else

Preferred solution: The site shows as 4 stars, I paid as for stars! Ramada should come up with something which would make my stay less frustrating

User's recommendation: Be somewhere else

Laura U Tbj

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Verified Reviewer

Refund was not honored

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Ramada by Wyndham - Refund was not honored
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We booked two rooms at this hotel, one for us and one for my brother. My brother walked into his room and the AC was not working.

So on our way down to the restaurant, we stopped and told the girl at the desk. She said she would have maintenance fix it while we were eating. While at the restaurant, a thunderstorm came in. When he got back to his room his AC still didnt work.

We were tired so we went to bed. The next morning my brother woke up and stepped out of bed into a flooded floor. I took pictures and we also asked the front desk if they would refund, she said they wouldnt charge his card. The whole downstairs level was flooded too so we didnt get to take advantage of the breakfast.

They also said a manager would call my brother. He never did. I finally called him when the room charge was billed to his card. These people would not take the time to call my brother, they made him call instead.

Then they offered him a $50 refund. My brother after getting bronchitis, he refused a partial credit. I emailed the pictures and video before he took my brothers call.

I will never stay there again and we had stayed there many times on road trips. I heard there is different management that we had before

View full review
Pros:
  • No pros this time
Cons:
  • Unfriendly manager
  • Dirty

Preferred solution: Full refund

User's recommendation: This hotel needs to be updated, I wouldn’t stay here again, it was filthy this time

Nicole E Iwp

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Verified Reviewer
| map-marker Anchorage, Alaska

Room robbed with ZERO help!

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Ramada by Wyndham - Room robbed with ZERO help!
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I had stayed for 2 nights, this morning I paid to extend my stay for one more night. I left with my work items and the days clothes.

After work I ate and and my boyfriend dropped me to my hotel room. Immediately we noticed all my items I left that morning, was gone, and the room was set new. I spoke with the front desk where she first starts with just to let you know this is a ghetto neighborhood- we are in downtown and I grew up here and this hotel is not the worst area at all and right by the main sites. She then pulled out a bag of items from back, asking if any was mine or my boyfriends, they werent.

They reviewed the clips and laughed at their employees, told us theyll call us when they get answers. Customer service sent us 3 times to a knowingly non 24/7 line - eventhough we asked not to prior. we asked the front desk for a refund and they have given ZERO compensation or even offered at least to relocate us to a new or upgraded room. They havent offered anything.

When i addressed the absurdity that they couldnt get a hold of their people who were employees on the clips they watched- the guy, at the counter immediately smugly says theyre not MY people which then the girl at reception who has been all fine, agrees.its ridiculous a crew is suggesting their employees isnt theirs. Theyve said they spoke to the person on the tapes and theyd be coming with the item. I repeated asking for a refund as we didnt feel safe being there. Weve asked when theyll be there so we could schedule with the cops (who the bf was on the phone with at that moment) he said they couldnt do anything and the GM wasnt answering- and that he couldnt tell us WHEN their employee they contacted would arrive with our belongings.

Weve since contacted the cops and are now waiting outside the hotel for how ever long the non emergency cops will arrive- cops staying up to 300minutes. this is obsurd! Weve stayed with Wyndham and their sister companies plenty of times. Not once in my life have I known anyone to have their room completely swiped, and the hotel have the items disappear within approximately 6 hours of checkout time (which I extended my stay) so someone took just our items, since reception showed us what remaining items they did have in back.

Ive never felt so violated, and just let down a corporation as big as Wyndham doesnt have a 24/7 customer service line. We are now forced to pay for over $360 to book with a new hotel. This is just crazy, Ive never seen such lack of any service. Front desk seemed truthful until the guy showed up- Im assuming was maintenance (because the front desk woman said he was the only person to answer her call) and then he gives the attitude theyre not MY people and thats when she agreed.

Are you or are you not a team as a business? Do you not have processes to file anything? They offered absolutely zero compensation. No one would do anything but Waite for a GM- no manager, no superintendent, no corporate process to refund me for being violated and disrespected.

This is a *** shame! I now have to pay more to feel safe in another facility!

Update: reported with the cops. Someone brought some items back.

No expensive makeup, missing were both missing jeans, shirts, hoodie, cash, personal laptop, chargers, dinner we had bought, custom hoodies from organizations, and worst of all that was missing was my dirty pantries and bras! So its not just a ghetto area per the front desk, its ghetto people working the staff!

View full review
Loss:
$2375
Pros:
  • Size of room
Cons:
  • Staff robbing me and not helping
  • Warped ceilings
  • Warped floors

Preferred solution: Full refund of my paid stay, refund for the new room at Hilton I had to pay for to stay safe tonight now that the unhelpful staff knows my information and its small town

User's recommendation: Staff will clean and steal your items

Anonymous
map-marker Yakima, Washington

Very bad experience.

Ramada by Wyndham - Very bad experience.
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We had to park in the back. Where there was a drug dealer. He came in and out all night. We found 2 kinds of pills. Coke on 2 tables *** on the bed. She went and looked herself. I took pictures. The floor was dirty. She said why didn't we tell her the night before. Because there is a drug dealer renting a room. He came in and out. Your assistant manager was quiet rude. I am a recovering addict. This was not pleasant. Then she offered us 50 % off. If that is the saverity someone should be fired. Please watch your videos.
View full review

User's recommendation: Don't rent in Yakima

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